Customer Service
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Shipping & Delivery
- Products can be shipped within the United States, Europe, and Japan. We utilize USPS, UPS, and FedEx and other major international carriers to ship our products worldwide. Shipping & Handling fees (Flat Rate $5.95) apply to all products (except for adopted bells). Products usually ship within 1-2 business days.
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Privacy & Security
- Introduction
The site editor takes your right to privacy seriously, and wants you to feel comfortable using this web site. This privacy policy deals with personally-identifiable information (referred to as "data" below) that may be collected by this site. This policy does not apply to other entities that are not owned or controlled by the site editor, nor does it apply to persons that are not employees or agents of the site editor, or that are not under the site editor's control.
1. Collection of data
Registration for an account on this site requires only a valid e-mail address and a user name that has not been chosen already. You are not required to provide any other information if you do not want to. Please be aware that the user name you choose, the e-mail address you provide and any other information you enter may render you personally identifiable, and may possibly be displayed on this web site intentionally (depending on choices you make during the registration process, or depending on the way in which the site is configured) or unintentionally (subsequent to a successful act of intrusion by a third party). As on many web sites, the site editor may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information. Information about how advertising may be served on this site (if it is indeed the site editor's policy to display advertising) is set forth below.
2. Use of data
Data may be used to customize and improve your user experience on this site. Efforts will be made to prevent your data being made available to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of data; (iii) a service provided on our site requires interaction with a third party, or is provided by a third party, such as an application service provider; (iv) pursuant to legal action or law enforcement; (v) it is found that your use of this site violates the site editor's policy, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by the site editor to protect the site editor's legal rights and/or property; or (vi) this site is purchased by a third party, in which case that third party will be able to use the data in the same manner as set forth in this policy. In the event you choose to use links displayed on this web site to visit other web sites, you are advised to read the privacy policies published on those sites.
3. Cookies
Like many web sites, this web site sets and uses cookies to enhance your user experience -- to remember your personal settings, for instance. Advertisements may display on this web site and, if so, may set and access cookies on your computer; such cookies are subject to the privacy policy of the parties providing the advertisement. However, the parties providing the advertising do not have access to this site's cookies. These parties usually use non-personally-identifiable or anonymous codes to obtain information about your visits to this site.You can visit the Network Advertising Initiative if you want to find out more information about this practice, and to learn about your option.
4. Editing or deleting your account information
You are provided with the ability to edit the information stored for your user account information during registration, by visiting your user account control panel. You can request that your user account be deleted; to do so, please contact the site administrator. Content or other data that you may have provided, and that is not stored within your user account, such as articles published, may continue to remain on the site at the site editor's discretion, even after your user account is deleted.
5. Changes to this privacy policy
Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.
6. No Guarantees
While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, the site editor is not in a position to guarantee compliance with these standards. There may be factors beyond the site editor's control that may result in disclosure of data. Consquently, the site editor offers no warranties or representations as regards maintenance or non-disclosure of data.
7. Contact information
If you have any questions about this policy or about this web site, please feel free to contact us. -
Returns & Replacements
- All products can be returned within 14 days of purchase. Please call customer service at (510) 531-4780 and we will give you instructions for your return over the phone.
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Ordering
- To order please visit our products pages, select an item you want to purchase, and click the "Add to Cart" button. After you have added a product to your shopping cart, you can change your order quantity, calculate shipping costs, and then conveniently checkout via our secure PayPal™ checkout page. After submitting an order we will send you an email confirmation.
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Payment, Pricing & Promotions
- We strongly recommend using PayPal™ for payment processing. It's fast, easy, and secure. You can use your PayPal™ account or pay via credit card.
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Viewing Orders
- To check the status of your order please contact us.
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Updating Account Information
- To update your account information please contact us.
